Last updated: September 2026
Therapy Elements is a trading name of Z.G. Therapy Tools Hub LTD, a company duly registered in Cyprus.
1. Shipping Method
Therapy Elements ships all orders via BOX NOW — automated parcel lockers operating 24/7 across Cyprus and Greece. Locate your nearest locker at boxnow.cy (Cyprus) or boxnow.gr (Greece). All shipments include full tracking.
2. Delivery Times
Cyprus: 2–4 business days.
Greece: 5–10 business days (air freight).
Delivery times are estimates and may vary due to holidays, weather, or unforeseen circumstances. The above times apply to products in stock. For products imported to order, delivery time is stated on each product page or communicated via email.
3. Shipping Costs
| Destination | Cost (incl. VAT) | Free Shipping |
|---|---|---|
| Cyprus | €2.00 | FREE over €99 |
| Greece | €7.00 | FREE over €99 |
* Prices apply to parcels fitting a Small or Medium locker. Parcels requiring a Large locker may incur an additional charge.
* Cyprus: max weight 20 kg, max dimensions 36×45×62 cm.
* Greece: max weight 7 kg, max dimensions 35×45×62 cm.
* For door delivery in Greece (outside locker), contact us for a custom quote.
4. International Shipments
Shipments outside Cyprus and Greece are arranged upon enquiry. Costs depend on destination, weight, and dimensions. Customs duties and import taxes are solely the recipient’s responsibility. Please contact us before ordering.
5. How BOX NOW Works
1. Select ‘BOX NOW Locker’ at checkout and choose your preferred locker.
2. Receive an SMS/email with a PIN and navigation directions (Google Maps).
3. Visit the locker, enter the PIN, and collect your parcel.
4. Lockers operate 24/7. You have 48 hours to collect (extendable by 24 hours via boxnow.cy).
6. Failure to Collect
If you do not collect your parcel within 48 hours (or 72 hours after extension), it is transferred to BOX NOW storage for 5 business days. If uncollected, it is returned to Therapy Elements. Should you require re-shipment, re-shipping costs are borne by the customer.
7. Packaging & Insurance
All orders are carefully packaged to ensure product integrity during transit. The carrier’s (BOX NOW) insurance coverage is €100.00 per parcel.
8. Contact Details Responsibility
The customer is responsible for the accuracy of contact details (mobile number, email) provided during ordering. Therapy Elements is not liable for delivery failure due to incorrect details.
9. BOX NOW Locker Dimensions
| Locker | Dimensions (H×W×L) | Max Weight |
|---|---|---|
| Small | 7 × 45 × 62 cm | CY: 20 kg / GR: 7 kg |
| Medium | 17 × 45 × 62 cm | CY: 20 kg / GR: 7 kg |
| Large | 36 × 45 × 62 cm | CY: 20 kg / GR: 7 kg |