Last updated: September 2026
Therapy Elements is a trading name of Z.G. Therapy Tools Hub LTD, a company duly registered in Cyprus.
1. Right of Withdrawal
In accordance with European and Cypriot consumer protection legislation, you may withdraw within 14 calendar days of receipt, without providing a reason.
2. Return Conditions
a) Products must be unused and in perfect condition.
b) Include original packaging in good condition.
c) Include proof of purchase.
3. Exceptions — Non-Returnable Products
For hygiene and safety reasons, the following cannot be returned:
• Oral motor tools that have been opened or used.
• Sensory chew products that have been unsealed.
• Any product that contacts the mouth or body, once unsealed.
• Digital products or products with activated licences.
• Products not in stock that are specially imported to order from the supplier — non-returnable once ordered from the supplier.
4. Return Process
Step 1: Contact us via email with your order number and reason.
Step 2: Receive return instructions within 3 business days.
Step 3: Place the product in an available BOX NOW locker per instructions. Return cost: €2.00+VAT (Cyprus) or €7.00+VAT (Greece). For defective/incorrect items, we cover costs.
Step 4: Upon inspection, refund is issued within 14 days to the original payment method.
5. Defective or Incorrect Products
Notify us within 3 business days with photos. We cover all return costs — replacement or full refund at your choice.
6. Transit Damage
Contact us within 24 hours of receipt with photos. The carrier’s insurance coverage is €100 per parcel.
Download our Withdrawal Form (PDF) to request a return, exchange, or withdrawal from your order.