Common purchase queries answered
Orders and Shipping
Via BOX NOW — automated parcel lockers in Cyprus & Greece, 24/7. Select your locker at checkout.
Cyprus: €2.00 (free over €99). Greece: €7.00 (free over €99). Prices apply to Small/Medium lockers. Large locker may incur additional charge. All prices include VAT.
Select a locker at checkout → receive a PIN via SMS/email → enter the PIN at the locker → collect. 140+ lockers in Cyprus, hundreds across Greece.
Cyprus: 2–4 business days. Greece: 5–10 business days. Times are estimates.
After dispatch, you receive an SMS/email with a BOX NOW tracking link.
Yes, upon enquiry. Customs duties are the recipient’s responsibility.
48 hours, with an option to extend by 24 hours via boxnow.cy. After that, it moves to BOX NOW storage for 5 business days.
The parcel is returned to us. Re-shipment costs are borne by you. Alternatively, a full refund (minus original shipping costs).
If you need to swap an item
Payments and Returns
Credit and debit cards (Visa, Mastercard) via the secure JCC gateway.
Yes, within 14 days, if unused and in original packaging. Oral motor tools and sensory chews that have been unsealed are excluded (hygiene reasons).
The customer: €2.00+VAT (Cyprus) or €7.00+VAT (Greece). For defective/incorrect items, we cover costs.
Therapy Elements is an authorised distributor of internationally recognised brands in the field of specialised therapy materials. All products are 100% authentic.
Yes. Provide tax details at checkout or contact us within 24 hours.
Contact us via email to discuss your needs on a case-by-case basis.